The electricity company has decided to frustrate me. Yesterday, I met one of my friends working for this company and I asked her, “My friend, what is happening with Kenya Power and Lightning Company?” She laughed and said, “For your information, while you were away, it was changed, it is now, The Kenya Power.” Then I asked, “So why can’t you live up to that new title, “The Kenya Power?”
Honestly, I feel like I demand some explanations on what has been happening of late. For four consecutive nights, I do not have electricity. What is happening and why is it happening?
Can someone really explain this to me and those of us who have been affected by this. Reading from the social media platforms, I see all the insults being thrown at the Kenya Power. I think it is time this monopolistic company did some explanations to Kenyans.
As I moved into my new apartment, I was very happy to realize that now I have pre-paid power, all I thought was, as long as I had some units, I will never experience black-outs. Forgive my naivety! I have therefore, tried my best to ensure that I have more than enough units and when the units reduce to 20, I am always on the run to top up my account again.
I demand explanations
So having done my part, I expect to have some explanations when I am spending all nights in the darkness. On Monday night, after I spent more than three hours on the traffic jam, I looked forward to getting home and relaxing. On arriving at the gate, I could tell, again, I do not have electricity. This pissed me off! I went straight to bed. As I set my alarm, it read “This alarm is set for 10 hours and 44 minutes from now.” “This is very bad,” I remarked.
As this week comes to an end, I have so many pending assignments, workload that I had planned to do at night, only to get home and I am forced to sleep for 10 hours. I enjoy working at night, I love it, but The Kenya Power has decided to let me down. I use the electricity for so many things, for my internet, to charge my computer, to see around, to read, to cook and even shower. So when it decides to disrupt my life and cares less about making any explanations, I imagine this is disrespecting me as a client.
Thank you for asking, why haven’t I posted a blog post this week. I had really planned to do so but the so-called Kenya Power messed me up. I honestly feel at a loss bigtime, and I only wish to ask “The Kenya Power” to give Kenyans some explanation, at least show some concern, and care to illustrate that it might be beyond your control, but please say something. Give me a schedule and let me plan with it, I just don’t want to get home and there you are, you surprise me with a black-out. When will I ever accomplish my tasks?
In my understanding, a good company regardless of the fact that it enjoys a monopolistic advantage, knows for sure that a client is always the boss and seeks to ensure that it gives the client the very best. For one and a half-year in Norway, I never experienced a black out at all and when it happened, I actually blogged about it. Then I realized it was not a black-out after all and actually there was a message to that effect. So why can’t the only Kenyan power company do the same?
“Throughout life people will make you mad, disrespect you and treat you bad. Let God deal with the things they do, because hate in your heart will consume you too.” Will Smith. And for this reason, I forgive you The Mighty Kenya Power!